On the Health guarantee buyer signs at purchase it states you the buyer has read, understands, and agrees to everything on ALL blog posts. If your puppy has a medical issue please re-read this post to see if it might or might not be covered before contacting us. Even if not covered we would appreciate any feed back to help with future breeding plans.
Here is a more precise description of our Health Guarantee / Puppy Sales Contract without all the legal wording and you are welcome to call me to discuss anything. It is not the full guarantee but the main points explained, so please read the full health guarantee located on your puppy’s sale page to see anything that might be missing below.
The health guarantee is for the first 12 months of life and any claims that puppy has a life threatening genetic disorder must be submitted to breeder before the puppy’s first birthday. Life threatening genetic disorder is described as something the puppy was born with that causes the death of the puppy or will eventually cause the early death of the puppy and or the vet is recommending putting the dog to sleep. Two vets must agree to this disorder and clinical tests such as blood, xrays, or other diagnostic testing must be confirmed before the puppy is replaced. We do not go with a vet’s opinion but with proven medical testing only. If puppy dies you must have a necropsy done by a lab you send the puppy’s body to, not your local vet. Reason for this is a local vet is likely to put his opinion or maybe swayed by an upset buyer, but a lab’s findings are black and white and are proven tests. A good place to send a pup to for a necropsy that is cheaper for buyer is a State University lab. You can get the info to send the pup to from your local vet or have your vet send the puppy in for you. Time is of the essence in sending in a body, so keep that in mind. Our vet will then look at the report and decide if we cover the cause of death. You will keep your puppy even if we need to give you another pup for replacement. We never make you the buyer give your puppy back to us. Things such as size, color, conformation, breed ability, etc, are not covered. So if you buy a puppy and the adult size or color is not what was projected, you will not be refunded any amount. Any non life threatening condition is not covered. Parvo is covered if puppy is diagnosed within the first three days of transfer and the remedy will be a replacement pup if first pup dies or if the vet bills from the Parvo are more than the puppy’s price. If we replace a puppy for one that had Parvo we will have the second pup tested negative of Parvo before it leaves our home and if the second puppy contracts Parvo at it’s new home it will also only be covered if tests show parvo within 3 days of transfer. If Parvo is after that date the puppy likely contracted it from the germs of the first pup in the new home that was not sanitized properly. We cover Roundworms, Hook Worms, tapeworms, and Giardia, for the first 7 days after transfer, with coverage being $30 reimbursement to help pay for wormers. Coccidioisis is not covered, kennel cough and any other illness is not covered. *Hypoglycemia is not covered. Death from any routine surgery after buyer receives the puppy is not covered. Deposits are not refundable once buyer chooses a puppy to place the deposit on.
What puppy Buyer needs to do:
- Make an appointment dated within 3 business days of receiving your puppy with your vet. Take the puppy shot record and health guarantee with you to your vet appointments. Have your vet read the guarantee and sign it so if they do something that voids your guarantee you can ask them to reimburse you for damages. If vet finds anything at all wrong with the puppy you must contact us immediately at that very moment. Any tests, procedures, or medicines you pay for will not be reimbursed, no matter what the cause is unless it says we cover it in the health guarantee such as the wormer. We are available 24/7 so there is no reason not to call us. Not calling us such as if your puppy is having a medical emergency for being sick will void your guarantee. Never administer a leptospirosis vaccine or a vaccine containing leptospirosis, if you do so you the buyer are taking full responsibility for any reaction and will not be compensated if puppy dies. Buyer must keep puppy updated on all recommended puppy shots, monthly worming, and parasite prevention. Do not give your puppy a vaccine of any kind or any medicine that is not approved by breeder for the first two weeks after transfer so your puppy does not have a reaction from stress.
- Keep puppy on Life’s Abundance Puppy Food and Nuvet Supplements for the first year of life unless you receive permission for something else. Make sure to order it to have when you receive your puppy.
- Your puppy will come with a shot record. If it is not received or is lost in transit you must contact us immediately to get a new one to have for your first vet visit. If pup comes with registry papers and they are lost you must contact us for new ones immediately as well.
An example of something that is not covered is someone getting a puppy and the puppy getting sick and the buyer taking the pup to the vet without ever contacting us. Then calling us and telling us the pup had something like a parasite and wanting us to pay hundreds in vet bills because the pup tested positive for a parasite and needed testing done and extensive vet care for secondary issues due to the parasites such as hypoglycemia and anemia. WE WILL NOT COVER THIS! The reason the puppy got sick is because the buyer was not watching to make sure the puppy was acting correctly and eating well and did not call us before the emergency vet visit so we could explain proper at home emergency care. This should never be an issue anyways because buyer should get puppy’s fecal tested at first vet visit and then breeder would pay the $30 for the wormer and the pup would never get to a bad state of health. We worm our pups often but there will always be some that need additional wormings… This same example goes for any illness that might cause a puppy to get sick and need a vet visit. We do not at any time refund or reimburse for any vet bills of any kind, so again, call us so we can help keep your expenses down. The only remedy in our guarantee is a replacement puppy and only for a life threatening genetic disorder or a puppy that dies from Parvo as explained above.
Another example of something not covered is joint issues that maybe a mild case. We do not cover anything rated 2 or less on knees or a hip that is anything but a severe rating. This is because an animal is not going to be put down for anything less than this and we only cover life threatening defects. Your dog is not going to die from a low grade loose knee, may not even necessarily need surgery for it down the road, many vets jump the gun and say surgery when it is not needed, The puppy should still live a long happy life even if nothing is done and will probably just have arthritis in that knee or hip as an older dog as many humans have arthritis as they get older. No vet costs associated with a joint issue will be refunded, in any case. We do not reimburse for absolutely any vet bills for any reason. Rest assured if your pup that is under 1 year of age and still covered under our guarantee has a severe rating on hips or has a rating of 4 or greater on knee it will be covered under the guarantee and you would receive another pup down the road if you so choose as guarantee you signed states..
Something else we would not cover is something that is not life threatening but will cost you the puppy owner money in vet bills such as your puppy having a non life threatening medical issue that requires on going medicines for the rest of it’s life. Again if not life threatening then it is not covered and we do not reimburse for absolutely any vet bills which would include medicines.
*Teacup Puppies: The Teacup Care Form in the Teacup / Small Sized Puppy Guarantee is self explanatory. You must follow the care instructions exactly. We do not cover hypoglycemia no matter what the under lying cause is so MAKE SURE YOUR PUPPY IS EATING AND ACTING WELL. Weigh your pup every other day and if there is a drop in weight or puppy seems to be acting shaky or hypoglycemic you must call us immediately, no matter what time of day or night. Buyer must have on hand at all times the sugar supplement, heating pad, syringe, and soft A/D food in case needed for hypoglycemia. It is the Buyers responsibility to have all these things on hand at all times. The syringe, canned A/D food, and sugar supplement will be provide at transfer by breeder and if it is lost Buyer must get more asap from the vet office or contact breeder for more. If hand syringe feeding becomes necessary buyer must contact breeder for directions. Buyer will also need a thermometer to check the puppy’s rectal temp if needed as well as a small food scale to weigh the puppy. Keep puppy in its own small area. We do not reimburse for vet bills of any kind for any reason so unless you are ok with paying tons of money you should contact us so we can walk you through a hypoglycemic emergency and proper at home care for getting your puppy’s sugar and temp back up to get you by until you can get the pup in to your local vet for a check up instead of an emergency clinic which has much higher prices for you. Teacup Puppies can stop eating for many different reasons and you need to contact us for instructions if you are worried this is the case. If you buy a puppy from us and then it starts having seizures or falling over and not able to walk it can be scary and a new puppy owners first response is to rush the pup to any vet and do all kinds of procedures and tests on the puppy. Our guarantee is very specific on the fact that the buyer must contact us the breeder at first signs of any sickness and must contact us before taking a puppy to a vet. Again we do not reimburse or refund for vet bills for any reason so it is in your best interest to contact us first so we can help you keep your costs down. Yes Teacups are more fragile than bigger pups and take more care and if you do not have the time to syringe feed every 3-4 hours around the clock if so needed than don’t get a teacup puppy.
The above is just the main points of the guarantee as to the care and what we guarantee, so please read over the actual guarantee for all points and call me if you have any questions. There is more in the guarantee such as the buyer can never do a charge back for something that is not covered by our guarantee if paying by credit card and if seller must sue the buyer for this or sue for writing negative online complaints then buyer will pay for legal costs involved.